Refund and Returns Policy

PRIGAG ONLINE PRIVATE LIMITED

Cancellation & Refund Policy

Last updated on Jun 20th 2024

PRIGAG ONLINE PRIVATE LIMITED believes in helping its customers as far as possible,
and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within
    7 days of placing the order. However, the cancellation request
    may not be entertained if the orders have been communicated to
    the vendors/merchants and they have initiated the process of shipping them.

  • PRIGAG ONLINE PRIVATE LIMITED does not accept cancellation
    requests for perishable items like flowers, eatables etc.
    However, refund/replacement can be made if the customer establishes
    that the quality of product delivered is not good.

  • In case of receipt of damaged or defective items please report the
    same to our Customer Service team. The request will, however,
    be entertained once the merchant has checked and determined the
    same at his own end. This should be reported within
    7 days of receipt of the
    products.

  • In case you feel that the product received is not as shown on the site
    or as per your expectations, you must bring it to the notice of our
    customer service within 7 days of
    receiving the product. The Customer Service Team after looking into your
    complaint will take an appropriate decision.

  • In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

  • In case of any Refunds approved by the
    PRIGAG ONLINE PRIVATE LIMITED, it’ll take
    3-5 days for the refund to
    be processed to the end customer.