- How can i return the material ?
- You can place a Return request within 10 days of order delivery. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 2 days of delivery.
- Return request will be reviewed by ShopClues.
- If required, request will be shared with the merchant for his/her approval.
- After approval, pickup of the product will be arranged through our courier partners.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by ShopClues.
- After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant
2. when return policy is implemented under what conditions?
Returns/Replacement are accepted under the following cases –
- Wrong Product – Wrong color/ size/ style
- Wrong item ordered/ delivered
- Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
- Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
- Damaged Product – Physical damage/ Tampered product or packaging
- Wrong Quantity – Missing Products/ Parts
- No Invoice/Warranty Received – Available on Electronics only
- Empty packages
3. Under what conditions, return policy will not be accepted?
Returns/ Replacement requests will not accepted under following cases –
- If Products are Altered/ Used
- If Product is Returned without Original Packaging (price tags, labels & accessories)
- If Serial Number is tampered
- For Defective product that is covered under Seller/Manufacturer’s Warranty or Reported after 10 days of the Delivery
- For Damaged/Missing/Empty Package/Wrong product that is reported after 2 days of the delivery
- For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
4. What is the right process or time to effect the return policy?
Return/Replacement request of the Product(s) should be initiated within 10 days of Order Delivery for Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:
- Damaged Product
- Empty Parcel
- Missing Item
- Wrong Product
Return request, refer to My Accounts, My Orders listing section and click on Return button on selected order once order is delivered to you.
5. when can you start or initiate return the material?
Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup –
- Product should not be used/altered/ tampered
- Keep original price tag & packing slip intact
- Mention Order Number on the box
- Do not seal the box
- Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
- Keep the Courier Company’s receipt for tracking purposes
6. How much time it will take to get my material back?
it depends on the item and merechent. but in general it will between 7-15 days to get the material back